Samiksha
Dhamala

What I bring

How I handle an issue

1. Received

   A customer sends an inquiry or complaint.

2. Logged

   The issue and what was done about it go into the record, accurately.

3. Coordinated

   I work with the internal team who can fix it, and escalate when it needs more.

4. Resolved

   I follow up with the customer until the issue is closed.

Experience

1. Current

   Customer Service Representative

   EdTech (edutechin.com)

   • Respond to customer inquiries and concerns, following up until each issue is resolved.
   • Coordinate with internal teams to solve customer problems and keep accurate records of issues and resolutions.
   • Create the company's social media posts and graphics in Canva.
   • Worked as an AI and robotics mentor.
2. Jul 2025 to Apr 2026

   Jr. Quality Control Officer

   Manaram Group / Poshilo Foods, Birtamod

   • Handled documentation, record keeping and reporting for dairy production quality checks.
3. Nov 2023 to Jul 2025

   Quality Control and Operations Officer

   Eastern Food and Beverage / Bella Dairy, Gauradha

   • Prepared and delivered trainings and presentations to colleagues.
   • Kept reports, records and laboratory documentation accurate, using MS Office.
   • Reported issues to senior management and followed up with teams on corrective actions.
   • Inspected materials and products against company standards and monitored production for GMP, hygiene and safety compliance.
4. Jun to Sep 2022

   Intern

   Kamadhenu Dairy

Education